Pagelime Support & User Forum

A place for Pagelime user's to get awesome and talk!

1. 

   daveyt
   Member

   I was uploading a page after adding some minor edits, and got an 'oops' error, with an ftp issue (log showed it couldnt log in although its working fine on the previous 10 uploads in the previous 10 mins, it was a obviously just a minor glitch). Anyway, the file happened to be index.html and was no longer on my host - just a partial file called 'pureftp something'. No sign of the actual file. I had to restore from an old offline backup.

   How can this happen! Without my backup I would have been screwed!

   Posted 1 year ago #
2. 

   daveyt
   Member

   This keeps happening, I think my FTP host is a little unreliable when accessed by pagelime. Everytime I get an 'oops' error regarding FTP, I end up with the page gone. Really, really not good.

   This occurs after an initial load of the page, or upload, or publish.

   Posted 1 year ago #
3. 

   Tom
   The Man

   Hi Dave,
   We've never heard of this happening ever...shoot an email to support[at]pagelime.com and we'll try and get to the bottom of this.

   Posted 1 year ago #
4. 

   daveyt
   Member

   done..

   Posted 1 year ago #
5. 

   Emil
   PageLime Founder

   Hi Dave, just a side note for other folks, we don't delete pages, we only overwrite them with new content. Disappearing pages have never happened before, and it seems like it's something specific to this host and the FTP set up.

   Posted 1 year ago #
6. 

   Sandi
   Member

   We just had the same thing happen to a page on one of our client sites. FTP error when they tried to publish the page and now the whole thing is blank - checked the file via FTP - not a stitch of code in it.

   Suggestions? The page should be here: http://accessabilityadvantage.ca/news-events.php

   Posted 1 year ago #

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