Pagelime Support & User Forum

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1. 

   floatingboxes
   Member

   My client has a number of drafts save that will not publish. The error appears to be an FTP error but I'm certain I have the credentials right. When I attempt to publish I get the following:

   
Oops! We've encountered a problem.
There was a problem connecting to your FTP Server


   Then the detailed log has the following:

   220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 66 of 800 allowed.
220-Local time is now 18:40. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 15 minutes of inactivity.
.
USER ftp@compasslawn.com
331 User ftp@compasslawn.com OK. Password required
.
PASS ****
230-User ftp@compasslawn.com has group access to: 18631
230 OK. Current directory is /
.
TYPE I
200 TYPE is now 8-bit binary
.
SYST
215 UNIX Type: L8
.
FEAT
211-Extensions supported:
EPRT
IDLE
MDTM
SIZE
REST STREAM
MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
MLSD
TVFS
ESTP
PASV
EPSV
SPSV
ESTA
AUTH TLS
PBSZ
PROT
211 End.
.
NOOP
200 Zzz...
.
PWD
257 "/" is your current location


   It appears to me there isn't actually a problem connecting... please advise.

   Posted 4 weeks ago #
2. 

   Emil
   PageLime Founder

   We've flushed some FTP logs for a number of accounts that may have been causing the issue. Can you give it one more shot and let me know at supprt@pagelime.com?

   Posted 3 weeks ago #
3. 

   Sophie
   Member

   Hello

   I just encountered the same problem in trying to publish 3 pages with corrections on sipayat.com :
   - index.html
   - auteurs.html
   - litterature-voyage.html

   and a new page :
   - livre-voie-boeuf.htmland a new page.

   Thank you for your prompt help.

   Sophie

   Error message :

   220 FTP Server ready.
   .
   USER u58881205
   331 Password required for u58881205
   .
   PASS ****
   230 User u58881205 logged in
   .
   TYPE I
   200 Type set to I
   .
   SYST
   215 UNIX Type: L8
   .
   FEAT
   211-Features:
   MDTM
   MFMT
   TVFS
   UTF8
   MFF modify;UNIX.group;UNIX.mode;
   MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
   LANG zh-CN;zh-TW;bg-BG;en-US*;fr-FR;it-IT;ko-KR;ru-RU;ja-JP
   REST STREAM
   SIZE
   211 End
   .
   NOOP
   200 NOOP command successful
   .
   PWD
   257 "/" is the current directory
   .
   PASV
   227 Entering Passive Mode (82,165,96,237,224,93).
   .
   RETR index.html
   150 Opening BINARY mode data connection for index.html (7747 bytes)
   226 Transfer complete
   .
   MDTM index.html
   213 20120221054247
   .
   PASV
   227 Entering Passive Mode (82,165,96,237,253,20).
   .
   STOR index.html
   150 Opening BINARY mode data connection for index.html
   226 Transfer complete
   .
   SIZE index.html
   213 7747
   .
   CWD index.html/cms-assets/images
   550 index.html/cms-assets/images: No such file or directory
   .
   CWD index.html
   550 index.html: No such file or directory
   .
   MKD index.html
   550 index.html: File exists

   Posted 1 day ago #
4. 

   Sophie
   Member

   In addition to my previous message : the problem occurs on the pages WITH AN IMAGE (jpeg, small size) : I was just able to publish auteurs.html (a page with text only) but it still bugs for the 3 other pages...

   Posted 1 day ago #
5. 

   Emil
   PageLime Founder

   Hi Sophie,

   You have a bug in your advanced settings on your site. I've seen this a bunch of times, you likely have a/index.html/ at the end of your site URL. Remove that and you should be good to go.

   This bug only comes into play with images, as we use that Site URL value to upload images.

   Posted 23 hours ago #
6. 

   Sophie
   Member

   Thank you, Emil.
   I tried to remove /index.html in the settings, it can't be, it's automatically written again (I say it on purpose for the persons who would go to fast, like I did). I went so (as you advised) in the "advanced settings" where it was correctly written. Curiously, when I went on WYSIWYG a red line appeared at the bottom, saying the URL was incorrect. What I did is set again the PATH to the homepage in the settings (not advanced) and after that, it worked !

   Thanks a lot
   Have a nice day
   Sophie

   Posted 16 hours ago #

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