Pagelime Support & User Forum

A place for Pagelime user's to get awesome and talk!

1. 

   savageanne
   Member

   Can anyone suggest possible fixes for this?

   When I try to register my site, when I browse for "Set the path to [homepage] on your FTP Server" it finds the directory structure no problem, but when I drill down to the wwwroot folder, it doesn't show the files - only subdirectories?

   Hand entering the correct path returns "Please check your Homepage FTP Path. We can't seem to find this file on your FTP server."

   I'm guessing this is some kind of permissions or passive FTP problem, but I checked with my host and they said they do allow passive FTP and that the permissions appear to be correct. (Host is Arvixe in case anyone has been down this road before.)

   Posted 1 year ago #
2. 

   savageanne
   Member

   Hi - Can anyone recommend how to get support from PageLime? I've emailed support@ and posted here, with no response.

   I've been in touch with my host and they claim it's not them. The ftp log is below in case that sheds any light on the situation.

   I'd love to try pagelime, but I can't even get started!

   (207472) 5/25/2011 23:18:41 PM - (not logged in) (174.129.6.222)> Connected, sending welcome message...
   (207472) 5/25/2011 23:18:41 PM - (not logged in) (174.129.6.222)> 220 Welcome to HAZEL.arvixe.com FTP server.
   (207472) 5/25/2011 23:18:41 PM - (not logged in) (174.129.6.222)> USER uubid
   (207472) 5/25/2011 23:18:41 PM - (not logged in) (174.129.6.222)> 331 Password required for uubid
   (207472) 5/25/2011 23:18:41 PM - (not logged in) (174.129.6.222)> PASS *******
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 230 Logged on
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> TYPE I
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 200 Type set to I
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> SYST
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 215 UNIX emulated by FileZilla
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> FEAT
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 211-Features:
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> MDTM
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> REST STREAM
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> SIZE
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> MLST type*;size*;modify*;
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> MLSD
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> AUTH SSL
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> AUTH TLS
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> UTF8
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> CLNT
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> MFMT
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 211 End
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> NOOP
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 200 OK
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> PWD
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 257 "/" is current directory.
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> CWD upperunionbid.org
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 250 CWD successful. "/upperunionbid.org" is current directory.
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> CWD wwwroot
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 250 CWD successful. "/upperunionbid.org/wwwroot" is current directory.
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> PASV
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 227 Entering Passive Mode (69,72,185,106,117,232)
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> LIST
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 150 Connection accepted
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 226 Transfer OK
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> PWD
   (207472) 5/25/2011 23:18:41 PM - uubid (174.129.6.222)> 257 "/upperunionbid.org/wwwroot" is current directory.

   Posted 12 months ago #
3. 

   Tom
   The Man

   Hi! I don't think we've missed any emails... shoot me a direct email to Tom[At]pagelime.com and I'll get you all sorted out. Put your FTP information in there as well for good measure, looks like I'm going to need it. - Tom, Prezzy

   Posted 11 months ago #
4. 

   Don
   Member

   Having the same problem when I try to set up an account for a client. I'd appreciate knowing what the resolution to this was.

   Posted 5 months ago #
5. 

   boldprint
   Member

   Hi

   I am having the same issue - error reads: Please check your Homepage FTP Path. We can't seem to find this file on your FTP server.

   When I click to browse to the homepage, nothing displays.

   All files/folders are set to 777, permissions should not be a factor.

   Anyone have any ideas ??? I need to get this client integrated and live ASAP!

   Susan

   Posted 1 month ago #
6. 

   boldprint
   Member

   Just letting everyone know that in this instance, this was happening because my server was not allowing passive transfers via FTP. It was supposed to be doing so, but it was not. If you are having the same issues, I suggest you get on the phone w/ tech support for your server and see if they can test the passive transfers. Thanks much to Emil and Tom for helping me figure this out!

   Posted 1 month ago #
7. 

   Sophie
   Member

   I'm not sure it will help, but try either one or both :

   - you may have a /index.html/ at the end of your site URL in the advanced settings. Remove it.

   - go in the WYSIWYG section. If a red line appear at the bottom, saying the URL is incorrect, set again the PATH to the homepage in the settings (not advanced).

   Posted 1 month ago #

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